Customer relations is described like the steps that a company is willing to take to maintain good relations with the customer. Every company has its unique way of handling its customers. With today’s internet-based markets, customers can influence the company’s decision a lot. Customer relationship helps companies stay connected to customers and improve the company’s profitability by increasing the company’s goodwill.
CourseEx offers you an entire course on “Customer Relationship and Retainership management,” in which you will learn how to efficiently and effectively shift from a short-term customer transaction to a long-term relationship mode. This course will also help you understand the benefits of having strong customer relations.
This course will cover include:
- Customer retention
- Customer Relationship Management (CRM)
- Customer centricity
- Customer lifetime value
- Customer value management
- Communication Strategies
- Contact Centers
- Making Decision and Assertiveness
- Delivering presentations and Public Speaking
- Conflict Resolution
Who this Course is for:
Anyone who is looking forward to understanding Customer Relationship Management for Customer Service and wants to explore the practical application of CRM in the business environment.
This course comes with a flexible deadline, and it’s 100% online, so irrespective of your age or gender, you can learn to be resilient anytime and anywhere with this time-tested course offered by CourseEx. Enroll today and excel in your life!